Returns & Refunds Policy

We want you and your pet to be happy. If something isn’t right, our 30-day return policy makes it easy.

↩️ 30-Day Free Returns

• Request a return within 30 days of delivery.
• Return shipping is free for eligible items (we provide a prepaid label or reimburse standard postal cost).

✅ Return Conditions

• Items must be unused, unopened, and in their original sealed packaging.
• Include the original order number and reason for return.

🐾 How to Request a Return

1. Email pets1234@example.com with your order number and the item(s) to return.
2. We confirm eligibility and send return instructions / a prepaid label.
3. Ship the item back; once received and inspected, we process your refund.

💰 Refund Timeline

• Refunds are issued to your original payment method (Airwallex / card).
• Processing usually takes 5–10 business days after we receive the returned item.

📦 Damaged or Defective on Arrival

If an item arrives damaged or defective, contact us within 7 days with photos. We arrange a free replacement or full refund — no need to return the item in most cases.

🚫 Non-Returnable Items

• Opened food, treats, or supplements (hygiene & safety).
• Personalized or perishable items.
• Items damaged due to misuse.

Need help? Email pets1234@example.com.