Overview
OYOUHOOL (“we”, “us”) operates oyouhool.com, an online pet supplies store. This Privacy Policy explains what personal data we collect, why we collect it, and how we use and protect it. By using this website or placing an order, you agree to the practices described below.
Information We Collect
- Order information: name, email address, shipping address, phone number, and order details when you check out.
- Account information: username, email address, and password if you create an account.
- Payment information: payments are processed by third-party payment providers (e.g. card processors). We do not store full card numbers on our servers.
- Usage data: pages visited, browser type, and device information collected through cookies and similar technologies.
- Messages: information you provide when contacting us (e.g. through the contact or order-tracking forms).
How We Use Your Information
- To process, fulfill, and ship your orders, and to provide order tracking and after-sales support.
- To manage your account and provide customer service.
- To send transactional emails (order confirmation, shipping updates). Marketing emails are only sent with your consent and you may unsubscribe at any time.
- To improve our website, product selection, and customer experience, and to prevent fraud.
- To comply with legal and tax obligations.
Cookies
We use cookies to keep items in your cart, remember your preferences, keep you signed in, and understand how the site is used. You can control or delete cookies through your browser settings; disabling essential cookies may affect checkout.
Sharing Your Information
We do not sell your personal data. We share information only with service providers who help us run the store:
- Payment processors to complete transactions securely.
- Shipping and logistics partners to deliver your orders.
- IT and analytics providers to host and improve the website.
These providers receive only the information necessary to perform their services and are bound to protect it.
International Transfers
OYOUHOOL serves customers in the United States, the European Union, Japan, Korea, and other regions. Your information may be processed in countries other than your own. Where required (for example, for EU customers), we rely on appropriate safeguards for such transfers.
Data Retention
We keep order records for as long as required for accounting, tax, and warranty purposes. Account data is retained while your account is active and for a reasonable period afterwards. You may request deletion at any time (see below).
Your Rights
Depending on your region (including GDPR rights for the EU/EEA and CCPA rights for California residents), you may have the right to:
- Access, correct, or delete the personal data we hold about you.
- Object to or restrict certain processing, or withdraw consent.
- Receive your data in a portable format.
- Opt out of marketing communications.
To exercise any of these rights, contact us through the Contact page. We respond to verified requests within 30 days.
Children’s Privacy
Our store is not directed to children under 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always available on this page.
Contact Us
Questions about this policy or your data? Reach us through the Contact Us page.